Refund & Cancellation Policy

All WebSocial Studio monthly growth retainers (Viral Reels, Paid Media, or Full-Stack Scaling) operate on a flexible, month-to-month basis with zero punitive annual lock-ins.

To cancel or pause an ongoing monthly retainer, clients must submit written notification via email to contact@websocialstudio.com at least 14 calendar days prior to the start of the next billing cycle.

Video production requires upfront allocation of studio space, cinema camera equipment, lighting crews, and talent bookings:

• Pre-Production Stage (Before Shoot): Cancellations made more than 72 hours prior to a scheduled shoot qualify for a full refund minus non-refundable third-party studio/creator booking fees.
• Post-Shoot / Editing Stage: Once filming is complete and raw footage enters post-production editing and kinetic grading, deposit fees are non-refundable as labor has been expended.

Web engineering projects proceed through explicit milestone sign-offs:

• Architecture & Wireframe Approval: If a project is cancelled during initial prototyping, 50% of the initial deposit is refunded.
• Staging & Production Handover: Once full Next.js development is deployed to staging and accepted by the client, project fees become non-refundable.

We pride ourselves on editorial excellence. Every video asset and web component includes 2 rounds of comprehensive revision within the project scope to guarantee alignment with brand guidelines and hook retention benchmarks.

Approved refunds are returned to the original source of payment (Bank Transfer, UPI, or Corporate Card) within 5 to 7 business days following formal sign-off from our financial desk.